
INTRODUCTION
Patient Rights & Responsibilities at Deepak Hospital, Bangalore
At Deepak Hospital, we are committed to providing compassionate, high-quality healthcare while respecting the rights and dignity of every patient. In turn, we believe that patients and their families play an essential role in ensuring effective care. Below are the rights and responsibilities to guide our patients and staff in creating a collaborative healthcare experience.
Patient Rights
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Right to Respect and Dignity
- Every patient has the right to be treated with respect, compassion, and dignity, regardless of their age, gender, religion, ethnicity, or economic status.
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Right to Confidentiality
- Your medical records and treatment details will be kept confidential and shared only with authorized personnel or as required by law.
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Right to Information
- You have the right to receive clear, accurate, and comprehensive information about your diagnosis, treatment options, potential risks, and outcomes.
- You may ask for an interpreter if language barriers exist.
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Right to Informed Consent
- Before undergoing any procedure or treatment, you have the right to provide informed consent after receiving all necessary information.
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Right to Access Medical Records
- You are entitled to access your medical records and request copies as per hospital policies.
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Right to Choose and Refuse Treatment
- You have the right to make decisions regarding your care, including the choice to accept or refuse treatment after being informed of the consequences.
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Right to Emergency Care
- You have the right to receive emergency medical care promptly and without discrimination.
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Right to Safety and Quality Care
- You have the right to expect safe, clean, and quality medical care in a supportive environment.
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Right to Feedback and Grievance Redressal
- You can provide feedback on your experience or file a complaint if dissatisfied with the care or services.
Patient Responsibilities
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Provide Accurate Information
- Share accurate and complete information about your medical history, current condition, and medications.
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Follow Medical Advice
- Adhere to the treatment plan and instructions given by your healthcare team. Notify them if you are unable or unwilling to follow the plan.
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Respect Hospital Staff and Policies
- Treat hospital staff, fellow patients, and visitors with respect. Follow hospital rules, including visiting hours, safety protocols, and usage of hospital property.
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Communicate Concerns
- Inform your healthcare provider if you have concerns, experience unexpected symptoms, or have questions about your care.
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Consent and Cooperation
- Understand and sign consent forms for treatments or procedures as required. Cooperate with medical and administrative processes.
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Ensure Timely Payments
- Fulfill your financial obligations related to your treatment and hospitalization as per the agreed terms.
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Maintain Hygiene and Safety
- Follow hospital guidelines for hygiene, infection control, and safety, including the use of masks or other protective measures when necessary.
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Avoid Disruptive Behavior
- Ensure your actions do not disturb other patients, visitors, or the functioning of the hospital.
Commitment to Patient-Centered Care
At Deepak Hospital, we strive to foster a caring and collaborative environment where patients and healthcare providers work together for optimal outcomes. By respecting your rights and fulfilling your responsibilities, we can ensure a seamless, respectful, and effective healthcare experience for all.
For any questions or concerns, please contact our Patient Relations Office. We are here to help.
Deepak Hospital – Compassionate Care, Every Step of the Way.